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Help Desk Representative - Bell Aliant - Ref# RO-2012-W6-07-E
 
Job Type: Full Time
Location: Moncton, NB, CANADA;
Job Category: Telecommunications
Job Industry: Telecommunications
Date Posted: Jun 12, 2012
 

Bell Aliant continues to be the leading communications provider in Atlantic Canada offering innovative information, communication and technology services including voice, data, Internet and video. We are the first company in Canada to cover an entire city with fibre-to-the-home (FTTH) technology with its FibreOP™ services.

Bell Aliant is currently accepting applications for the position of Help Desk Representative (Bilingual) (Regular Full Time) in Moncton, NB.

Help Desk Representatives Employees who are responsible for responding to contacts from consumer and business customers for repair and troubleshooting assistance.  Responsible to assist the customer in resolving issues.  Ensures associated customer records and systems are updated.  May refer issues to technical support where appropriate.

Position Requirements:
Successful completion of a post secondary certificate or diploma program in business administration, computer/Information technology, electrical/electronic engineering technology program or a university degree in business, engineering, science or computer science or other related field.
OR
Two (2) years of continuous related work experience in troubleshooting and resolution in a service desk environment.

Ability Requirements of the Position
Physical:
Sitting for long periods of time, wearing a headset, working with a computer and using a 10-button telephone set, simultaneously.

Skills/Knowledge:
Communications skills - verbal and written
Computer skills - Email: Outlook and MSN, Intranet/Internet, Microsoft Excel, Microsoft Word
Customer service skills
Dealing with ambiguity
Troubleshooting and resolution skills

Bell Aliant offers a very competitive salary with excellent employee benefits, including Health and Dental, and excellent working conditions.

If you are interested in this very exciting position, please apply online no later than June 22, 2012 by visiting www.bell.aliant.ca/careers.

Bell Aliant is an equal opportunity employer.


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