Overview

Reporting to the Store Manager the Sales Consultant’s role is to execute on the company goal of being “number one telecommunications company in the eyes of the customer” by:

·   Generating revenue by achieving sales targets

·   Ensuring total client satisfaction

·   Maintaining current product knowledge

·   Supporting overall store operations

Responsibilities

Generating revenue by achieving sales targets

·   Meets or exceeds sales targets for all lines of business (including wireless, TV and Internet)

·   Fact find to determine the clients' wants/needs and to provide them with a total solution

·   Follows company directives for customer service and sales processes

·   Takes every opportunity to offer additional products and services to clients to improve client retention

·   Provides advice for add-on products such as accessories, additional services, or anything else to improve the post-sales experience

Ensuring total client satisfaction

·   Solidifies the client/Bell relationship in taking initiative to go the extra mile to exceed the client's expectations

·   Provides/offers the appropriate products and services to each client

·   Handles client escalations and acts as liaison between the client and others

·   Provides a professional image and communication style that represents the Bell brand

Maintaining current product knowledge

·   Assumes responsibility for the knowledge of product, service and promotional offers by participating in training and coaching initiatives

·   Ensures all courses, requested by management, are completed in the timeframes allotted

·   Keeps up-to-date on company communications (Echoes etc.)

·   Takes initiative to keep up-to-date on competitors and market trends

Supporting overall store operations

Follows company policies and procedures at all times

Qualifications

·   Secondary school diploma or equivalent mandatory; post secondary education an asset.

·   Retail sales or customer service experience

·   Excellent written and verbal communication skills

·   Comfortable with technology such as computers, mobile devices and digital merchandising

·   Quebec Only – Bilingualism in French and English

Working Conditions

·   Flexible to work day, evening and weekend shifts, based on business needs

·   Flexible to work with a 35km radius of original store of hire

Disclaimer: The above statements are intended to describe the general nature of work being performed by a Sales Consultant. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of a Sales Consultant.

The masculine and feminine used in this job description refer equally to employees of both sexes and in no way represent a particular distinction based on gender. Bell/Solo is an equal opportunity employer.

Where to Apply

www.bellcareers.ca