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As Canada’s sixth largest city, Mississauga is home to 734,000 residents and 55,000 businesses, including 63 Fortune 500 companies with Canadian head offices or major divisional head offices. A diverse, progressive and award-winning municipality located on the shores of Lake Ontario in the heart of the Greater Toronto Area. Enhancing its citizens’ quality of life by providing superior services, revitalizing its infrastructure and conserving the environment, Mississauga is committed to innovation, operational excellence and fiscal responsibility which is reflected in its motto: “Leading Today for Tomorrow.”
We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform City Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.
Community Services Department
Recreation Division
Customer Service Centre
requires an
ACCOUNT REPRESENTATIVE
JOB SPECIFICATIONS:
Post-Secondary education in Business or Accounting or equivalent
Minimum 2-3 years business or financial experience, preferably in the customer service sector
Must have excellent interpersonal, customer service and communication skills
Must demonstrate a pleasant and courteous manner which is required to process requests from internal and external customers, either on the telephone or “in person”
Experience working with computers, including Microsoft Office (Word, Excel, Outlook) as well as previous experience working with CLASS and POS would be an asset
Note: Flexible work schedule is required to meet extended hours requirements in the Customer Service Centre.
PRIMARY RESPONSIBILITIES:
Reporting to the Customer Service Centre, Account Administrator the successful candidate will be responsible for the collection and/or deposit of monies owing for the rental of facilities or program registration. Receive through internal mail, registration schedule payment cheques, verify CLASS scheduled payments are set up correctly. Reconcile daily deposit of monies received in the Customer Service Centre. Provide general inquiry information to internal/external staff as required. Respond to Community Centre e-mail requests directed to CMS-Accounts as required. Resolve payment and collection issues through reconciling customer accounts. Process customer service requests according to unit standards, in a timely and efficient manner. Maintain account records and ensure accuracy of data repository. Performs other related duties as assigned.
Salary $41,963 - $55,950
Applications must be submitted on-line by November 7, 2012
A criminal record search will be required of the successful candidate, at their own expense, that is acceptable to the City of Mississauga. We thank all who apply, however, only those candidates selected for an interview will be contacted.
All personal information is collected under the authority of the municipal Act. We are an Equal Opportunity Employer.
Please note that once you have submitted your resume, an on-line questionnaire will appear on screen and must be completed in order to be considered for this position
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