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Various officer positions
 
Job Type: Full Time
Location: Surrey, BC, CANADA;
Job Category: Accounting, Auditing, Call Centre
Job Industry: Government Agency
Date Posted: Jul 7, 2009
 
The Canada Revenue Agency is the principal revenue collector for the federal government. We are responsible for the administration of tax programs, as well as the delivery of income-based benefits, credits, and other services that contribute directly to the economic and social well-being of Canadians.

Canada Revenue Agency
Notice of Job Opportunity


Selection Process Number:    2009-8477-PAC-1227-3096
Advertisement Number:    00008477

Various officer positions, Vancouver Tax Services Office, Surrey Tax Centre, Burnaby-Fraser Tax Services Office, Surrey, BC, English

Term


Salary range:
$ 46,873 to $ 52,757 annually

Who can apply:
Canadian citizens or permanent residents residing in the Greater Vancouver Regional district and Lower Fraser Valley, British Columbia.

Final date for receipt of applications:
July 20, 2009
8:30 PM EST - Eastern Standard Time


GENERAL INFORMATION

Please note that this selection process will ONLY be used to staff term positions. There will be NO permanent appointments made from this selection process. In order to be considered for any permanent positions, individuals will need to apply and be successful on a selection process for permanent staffing.

This selection process may be used to staff similar and/or lower positions within the Canada Revenue Agency (CRA).

The intent is to post this job opportunity at minimum on an annual basis and possibly more frequently depending on the current need at that time.

Notwithstanding the results of this selection process, the Hiring Manager will consider affected, surplus, and preferred status employees prior to any placements being made from this pool.

The first 1500 screened-in applications, received by the closing date, will be accepted. Additional applications could be considered if required. The closing date of this selection process poster may be extended depending on the number of applications received.

This selection process will be assessing three of CRA’s standardized competencies. A Canada Revenue Agency competency is any observable and/or measurable knowledge, skill, ability or behaviour that contributes to successful job performance. Each competency has associated levels of proficiency. Behavioural competencies have four to five levels of proficiency specifically described for each level related to a particular competency. The Agency has standardized tests to assess the levels of each competency.

If you are currently employed by the Canada Revenue Agency and obtain the required competency levels for this position, after your application has been submitted, it is your responsibility to inform the selection board by email by quoting the selection process number and indicating for which competencies you have attained the required levels at the following email address: PAC-Surrey.SP04-3096@cra-arc.gc.ca Please note that candidates only need to provide the board with the name of the competency and not the level obtained. Results from other assessments will be considered up to September 30, 2009.

How to apply:

ONLY ON-LINE applications will be accepted. Please ensure that you receive and record your confirmation number when submitting your on-line application. Applicants should clearly outline how they meet the pre-requisite criteria in their on-line application. Applicants will not be considered further if insufficient information is provided.

CRA would like to thank all applicants for their interest. Only those candidates selected for further consideration will be contacted.

You must provide an email address on your application. Various information about this selection process, including Invitations for testing and interviews will be done exclusively by email. Please ensure that your email filters are off and that your email address accepts emails from unknown users, as some email systems block these types of emails. Emails will be sent from the following email address: PAC-Surrey.SP04-3096@cra-arc.gc.ca

The onus is on the candidate to keep the selection board updated with current contact information, such as mailing address, email address and telephone number. Candidates are also responsible for keeping the selection board up to date with their education information. This includes attainment of a diploma or degree program and/or completion of any accounting courses. We will accept education information until October 31, 2009.

Testing may take place in the evening and/or weekends. Please note that there will be no rescheduling of the tests. If you do not present yourself at your scheduled testing session, you will not be considered further in this process.

If contacted for testing, please bring 2 pieces of identification. One piece must be photo identification.

Candidates applying for these positions should be aware that the hours of work may vary between early mornings through evening hours, seven days per week.

If you have previously achieved a passing mark or level on any of the standardized tests, (Situational Judgment Test #C301: Recruitment Version, or achieved a level 1* or higher on the CRA Client Service Orientation or Effective Interactive Communication competencies or a level 1 or higher on the Teamwork & Cooperation competency), please indicate that you have attained the required levels and for which competency(ies) in the 'Related Skills and Abilities' section of your application.

Candidates that have the required pass marks/levels (please refer to the Assessment section) must fax their results to Human Resources at 604 691 3798 by September 30, 2009. Please keep a fax confirmation receipt as Human Resources will not confirm receipt of test results.

Please advise us if you require any technical aids or other accommodation during any stage of the selection process. Please specify the nature of your request in the 'Employment Equity' information section of the application.





 

JOB DESCRIPTION AND DUTIES

Taxpayer Services Agent (VTSO and BFTSO) Responds to in person and/or telephone enquiries from taxpayers and their representatives on a variety of matters. Responds to enquiries concerning the filing and processing of Individual and Trust tax returns; explains various social programs administered by the CRA; obtains and analyzes information concerning adjustments to tax returns; completes and processes all necessary forms and registrations, and makes appropriate referrals.

Assessment Processing Officer/Assessment, Accounts, Benefits Processing Officer/Processing Officer – Accounts, Benefits and Rebates (STC) Provides information to taxpayers, benefit recipients, claimants and/or their representatives and the analysis/investigation/resolution and response to enquiries and requests for adjustments to returns and accounts resulting from the processing of prescribed forms and returns. This also includes the CV/T1PR and Matching workloads.

Trust Accounts Compliance Officer (STC) Administration and enforcement of trust account compliance, collection of outstanding amounts, the resolution of enquiries from taxpayers, their representatives, or employees of the Canada Revenue Agency.

Compliance Services Officer (STC) Completion of pre-assessment or post-assessment audits/examinations of returns application, accounts, waivers or determinations ensuring compliance with the provisions of the statutes administered by the Canada Revenue Agency and the provision of information to taxpayers.

EFILE Officer (STC) Resolution of enquiries, processing problems, registration of electronic filers and compliance issues for returns submitted electronically through EFILE.

Collections/Trust/Non-Filer Officer (BFTSO) Administration and collection of outstanding amounts for all revenue types, enforcement of Trust Accounts compliance, resolution of taxpayer enquiries, and enforcement of the filing requirements administered by the Taxpayer Services and Debt Management Branch (TSDMB). Promotion and enforcement of compliance relating to information slips and outstanding returns and the resolution of related enquiries from taxpayers or their representatives. Collect outstanding amounts for an assigned workload, and negotiate filing arrangements for outstanding returns. Initiate and complete legal action in accordance with Agency policies and procedures to collect or encumber assets to safeguard the Agency’s interests.


EXPERIENCE

Minimum of six months experience working with the public in a client service environment, either on the telephone, by written correspondence and/or in person. Please specify any Call Centre experience.



EDUCATION

A secondary school diploma
or
an Agency approved alternative.

Proof of education will be required.

Please ensure that you indicate in the ‘Education’ information section of your application any degrees or diplomas that you may hold as well as any Accounting courses that you may have completed.

Candidates with foreign education credentials must supply evidence of Canadian equivalency. You must provide certification indicating that your education from the foreign institution has been assessed and found to be equivalent to a secondary school diploma or higher level in Canada. For more information about having your foreign credentials assessed, go to the following website: < a href=http://jobs-emplois.gc.ca/centres/equiv-eng.htm> http://jobs-emplois.gc.ca/centres/equiv-eng.htm





CONDITIONS OF EMPLOYMENT

Hours of work may vary between early mornings through evening hours, seven days per week.

Successful candidates must meet CRA's security clearance requirements before a position can be offered to them. Please note: fingerprinting may be required

Reliability/Security: Reliability Status


For a list of prerequisites, assessment standards, conditions of employment and placement criteria, please see Statement of staffing requirements.




Apply Online

IMPORTANT NOTICE



Date posted: 2009-07-07




 


Canada Revenue Agency
Statement of Staffing Requirements

Selection Process Number:    2009-8477-PAC-1227-3096
Advertisement Number:    00008477

Various officer positions, Vancouver Tax Services Office, Surrey Tax Centre, Burnaby-Fraser Tax Services Office, Surrey, BC, English

Term



 

PREREQUISITES


EDUCATION

A secondary school diploma
or
an Agency approved alternative.

Proof of education will be required.

Please ensure that you indicate in the ‘Education’ information section of your application any degrees or diplomas that you may hold as well as any Accounting courses that you may have completed.

Candidates with foreign education credentials must supply evidence of Canadian equivalency. You must provide certification indicating that your education from the foreign institution has been assessed and found to be equivalent to a secondary school diploma or higher level in Canada. For more information about having your foreign credentials assessed, go to the following website: < a href=http://jobs-emplois.gc.ca/centres/equiv-eng.htm> http://jobs-emplois.gc.ca/centres/equiv-eng.htm





EXPERIENCE

Minimum of six months experience working with the public in a client service environment, either on the telephone, by written correspondence and/or in person. Please specify any Call Centre experience.


 

ASSESSMENT STANDARDS

You may be assessed using one or more of the following tools:

  • standardized test(s)
  • written examination(s)
  • interview(s)
  • reference/performance check(s)
  • Employee Performance Management Report


This selection process will be assessing three of CRA’s standardized competencies. A Canada Revenue Agency competency is any observable and/or measurable knowledge, skill, ability or behaviour that contributes to successful job performance. Each competency has associated levels of proficiency. Behavioural competencies have four to five levels of proficiency specifically described for each level relating to a particular competency. The Agency has standardized tests to assess the levels of each competency.

For more information on the various standardized tests, click here: http://www.cra-arc.gc.ca/crrs/wrkng/ssssmnt-eng.html

1. Client Service Orientation (CSO) will be assessed using the Agency's Competency Based Organizational Questionnaire (CBOQ) - (see note below) http://www.cra-arc.gc.ca/crrs/wrkng/rgnztnl-eng.html

2. Effective Interactive Communication (EIC) will be assessed using the Agency's Competency Based Behavioural Questionnaire (CBBQ) - (see note below) http://www.cra-arc.gc.ca/crrs/wrkng/bhvrl-eng.html

3. Teamwork & Cooperation (TWC) will be assessed using the Agency’s Competency Based Behavioural Questionnaire (CBBQ) - (see note below) http://www.cra-arc.gc.ca/crrs/wrkng/bhvrl-eng.html

These are multiple choice tests designed to assess CRA's behavioural competencies up to Level 2. To review the CRA Competency Catalogue and to review the competency definitions, click here: http://www.cra-arc.gc.ca/crrs/wrkng/ssssmnt-eng.html




*NOTES:

To continue in this selection process, and be considered for all positions specified on this notice, you must achieve a level 1* on the CSO, EIC and TWC competency questionnaires. To continue in this selection process and be considered for only the Taxpayer Services Agent position and Compliance Services Officer position, you must achieve a level 1* on the CSO and EIC competency questionnaires and a level 1 on the TWC competency questionnaire.

3. Situational Judgment Test C301: Recruitment Version (SJT-R): pass mark 55/102 required. The purpose of this test is to assess the candidate's judgment in a variety of work-related situations: http://www.cra-arc.gc.ca/crrs/wrkng/jgmnt_r-eng.html

The retest period for the above exams is 180 days from the last date of writing the test. Should you rewrite the test before the retest period has elapsed, your result will not be valid and a new retest period will be imposed from the newer test date. It is each candidate's responsibility to adhere to any applicable retest period.



The following qualifications will be evaluated using locally developed assessments. These results will not be portable to other selection processes.

Candidates must achieve a pass mark of at least 60% for each of the below qualifications:

• Interpersonal Skills
• Dependability
• Ability to Research Information


CONDITIONS OF EMPLOYMENT

Hours of work may vary between early mornings through evening hours, seven days per week.

Successful candidates must meet CRA's security clearance requirements before a position can be offered to them. Please note: fingerprinting may be required

Reliability/Security: Reliability Status



PLACEMENT CRITERIA

Placement decisions will be based on one or more of the following criteria:

• Level of one or more qualifications
• More in-depth assessment of a qualification already assessed linked to work-specific requirements
• Additional qualification/competency linked to work-specific requirements
• Depth, breadth, type and/or quality of work-specific experience. For Taxpayer Services Agent positions, preference may be given to candidates with call centre experience
• Availability for temporary assignments
• Employment Equity (EE)
• Preference may be given to qualified candidates possessing Post Secondary Education and/or successfully completed Introductory and/or Intermediate Accounting
•Budgetary considerations
•Organizational criterion
•Geographic location




CRA is committed to employment equity.


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