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CLIENT SERVICE ASSISTANT
 
Job Type: Full Time
Location: Calgary, AB, CANADA;
Job Category: Administrative and Clerical ; Admin Assistance and Coordination
Job Industry: Insurance
Job Career Level: Experienced
Year(s) of Experience: 2
Number Of Positions: 1
Date Posted: Nov 14, 2012
 
As Client Service Assistant you will provide in-house client service and administrative support to client service representatives and account managers. With a focus on customer service and well-developed communication skills, you will communicate verbally and in writing with plan administrators and/or advisors.

You will be accountable for:

• Assisting service reps in preparation of new group submission materials including preparing administration guides based on the client’s plan description, proposals and presentation materials
• Acting as a liaison between clients and head office departments
• Handle routine amendment transmittals based on client requirements to be sent to head office, reviewing amended contract pages received for accuracy; mailing to client/advisor and filing amended contract pages
• Ordering and reviewing employee booklets, contracts, enrollment forms, ID cards, etc.
• Word processing duties including a variety of materials such as client correspondence, administration guides, census data requests, etc.
• Provide back-up to the service rep(s) and other client service assistant(s)

Required Competencies and Behaviours:

• Well developed customer service skills
• Strong oral and written communication skills
• Proficient in Word, Excel, PowerPoint and Access
• Strong organizational and time management skills with the ability to handle multiple tasks and work to deadlines
• Good problem solving skills
• Ability to work independently as well as in a team environment
• Industry experience will be considered as asset

Interested candidates are encouraged to apply by December 14, 2012. Please include a cover letter and resume with salary expectation.

We are committed to employing a diverse workforce and encourage all qualified individuals to apply. We will contact you if you are selected for an interview.

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