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Customer Service Representative
 
Job Type: Contract
Location: London, ON, CANADA;
Job Category: Insurance ; Other Insurance Jobs
Job Industry: Insurance
Job Career Level: Entry Level
Year(s) of Experience: 2
Number Of Positions: 3
Date Posted: Feb 1, 2013
 
We are currently recruiting for one year contracts for 2 Bilingual (French/English) and 1 English Customer Service Representative. Position Overview: You will be working in a small call centre of 15 agents. This role will be answering calls specific to a particular marketing campaign to customers. You will be expected to answer questions about a number of products and to retain customer’s business. CSR’s are also expected to perform some administrative duties. The role includes performance monitoring in the following areas on a daily basis:  Attendance  Adherence to your scheduled shift (including breaks/lunch)  Quality monitoring  Productivity expectations Accountabilities:  Answer incoming calls and complete transactions within specific timeframes  Able to interact with customer in a professional manner and utilize defusing techniques as required  Demonstrate an ability to multi task by completing administrative duties accurately within an established time frame, while logged on the phone  Achieve sales and retention targets  Understand system and policy information in order to explain the benefits of each insurance offered by Direct Marketing Qualifications and Competencies:  Call centre experience helpful  Proven sales experience  Minimum of 25 wpm keyboarding  Bilingual (French/English language) skills would be a definite asset  Ability to work effectively independently and with a team  Able to be flexible and adapt quickly in an ever changing environment  Good working knowledge of personal computers, Microsoft Word, Excel and Outlook As the successful candidate you will have the opportunity to develop and grow within an exciting, professional environment. We offer a competitive salary and a comprehensive benefits package. Interested candidates are invited to apply by February 11, 2013. We thank all candidates for their interest, however only those selected for an interview will be contacted.

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