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CUSTOMER SERVICE REP
 
Job Type: Contract
Location: Toronto, ON, CANADA;
Job Category: Insurance ; Other Insurance Jobs
Job Industry: Insurance
Job Career Level: Entry Level
Year(s) of Experience: 2
Date Posted: Mar 1, 2013
 
It is not a sales role.  You will be communicating over the phone with clients with the purpose of collecting medical information.

You will be accountable for

·        Obtaining Medical Information via telephone from customers                 
·        Ensuring timely turnaround on all applications
·        Responsible for processing applications
·        Outbound calls to applicants to obtain medical information, using standardized questionnaires
·        Processing requests for additional information from underwriters
·        Responding to clients calls in a timely, professional manner and maintaining timely follow-up calls
·        Ensuring that all assigned targets are met at all times

Requirements:

·        Excellent English communication skills (written and verbal)
·        Customer service focused
·        Ability to maintain organization and composure in a high volume, fast pace environment
·        Knowledge of Medical terminology is preferred but not required
·        Professional and able to maintain confidentiality at all times
·        Strong keyboarding skills with high accuracy levels
·        Able to work 8 - 4pm and a rotating shift 12 – 8 pm. Mon.- Fri.
·        Hours of operation are subject to change at any time

You will find your career with us rewarding.  We offer a team-oriented work environment, and competitive income.  We have a cafeteria, fitness centre and child day care facility on site. 

Interested candidates are encouraged to apply on-line by March 11th.  We thank all candidates for their interest, however, only those selected for an interview will be contacted.


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