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Job Type: Full Time
Location: Edmonton, AB, CANADA;
Job Category: Customer Service ; Customer Support and Service
Job Industry: Insurance
Job Career Level: Experienced
Year(s) of Experience: 2
Number Of Positions: 1
Date Posted: Mar 28, 2013
In this position you will be responsible for managing assigned cases, which are generally complex in scope from a plan administration perspective. This position will also be accountable for project managing the installation of plans for new clients including preparation of master applications, administration guides, training clients on administrative procedures including GroupNet. Daily personal, telephone and written contact with clients and advisors is an integral part of this position. This position will be expected to commit to completing the Group Benefits Associate designation under the Certified Employee Benefits Specialist Program.


Working as part of the service team including the Account Manager and inside service support the incumbent will:
• Implement, manage and maintain Group Life and Health benefits plans for assigned policyholders including preparing new case applications and amendment applications,
• Participate in employee meetings including preparation of employee announcement bulletins
• Review contracts and employee booklets, including providing interpretation of contract wording to clients
• Meet with clients on a regular basis including to review administrative and claims procedures,
• Train clients on GroupNet, etc.
• Work directly with head office and claims offices on issues/problems with respect to assigned clients.
• Meet the non-financial expectations of specific clients including administration inquiries and problem-solving
• Obtain underwriting approval for routine plan changes and review with account manager; managing premium billing problems/issues including employee terminations, new employee additions and wage/salary changes.

Qualifications and Competencies:

• Completion of post secondary education including college certificate, diploma or degree or equivalent education and experience
• Experience with Group Life and health products
• Experience working with group systems and departments
• Strong customer service orientation
• Ability to work independently and set priorities
• Ability to solve problems and research information in order to determine appropriate decisions
• Excellent communication skills, both oral and written
• Project management skills
• Preference will be given to applicants with professional designations (or part thereof) CEBS
• A car and driver’s license is required

Interested candidates are encouraged to apply with a cover letter and resume to by  April 30, 2013.

We are committed to employing a diverse workforce and encourage all qualified individuals to apply. We will contact you if you are selected for an interview.

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