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Tenant Services Coordinator
Job Type: Contract
Location: North York, ON, CANADA;
Job Category: Sales and Business Development ; Real Estate and Brokerage, Administrative and Clerical ; Other Administrative and Clerical Jobs, Customer Service ; Customer Support and Service
Job Industry: Real Estate and Property Management
Job Career Level: Entry Level
Year(s) of Experience: 2
Number Of Positions: 1
Date Posted: Apr 9, 2013
Title: Tenant Services Coordinator, contract POSITION
Location: TORONTO, ON
Closing Date:  April 26, 2013

Are you a dynamic person who is challenged by a growing market?  We have exciting opportunities that will allow you to grow your career as we grow our business!

GWL Realty Advisors is a leading Canadian real estate investment advisor providing comprehensive asset management, property management, development and specialized real estate advisory services to pension funds and institutional clients. With assets under management in North America of $14.9 billion, GWL Realty Advisors seeks to deliver strong returns for its investors.

With in-depth local expertise in major Canadian markets, GWL Realty Advisors is the trusted partner for real estate advice and services. A strong experienced fiduciary, the company’s mission is to delivers stable, long-term returns for its clients.

GWL Realty Advisors is committed to investing in our employees.  We provide a high-performance culture that fosters innovation and rewards contribution.

GWL Realty Advisors is a wholly-owned subsidiary of The Great-West Life Assurance Company. For further information, visit our website at

Thank you for your interest in joining the GWL Realty Advisors team. Successful candidates whose skills and interests fit the opportunity will be contacted.

Position Overview:      
Reporting to the Senior Property Manager, the successful candidate will fill the one (1) year contract position of Tenant Services Coordinator at North York City Centre. The primary responsibility of this role is to serve as the primary contact to both internal and external customers, delivering prompt and consistent service and maintain an efficient flow of information and documentation within the Property Management office.


• Answer all incoming telephone calls, which includes receiving tenant service requests and issue these to Building Operators and/or service providers
• Manage the front desk reception and welcome and assist all visitors to the office and direct them to the appropriate party
• Manage and maintain the Angus Maintenance Management System, which includes:  generating work orders, tenant billables, and all other related reports, and input all completed work orders in a timely manner
• Follow up with tenants on a regular basis to ensure work or requests were completed in a satisfactory manner
• Respond professionally and promptly to all tenant concerns and inquiries and log all requests
• Track tenant work orders and prepare monthly summary identifying satisfaction levels with the services being provided
• Act as an operations resource to the Property Management team
• Develop and maintain an effective line of communication within the Property Management group and provide administrative support as required
• Interact with internal staff, tenants and external service providers to ensure building standards are adhered to and service performance is at an optimum
• Maintain tenant contact information, ordering keys and/or other equipment, and coordinate/assist with tenant building/appreciation events
• Prepare monthly reports detailing tenant services charges for work performed
• Responsible for all outgoing and incoming mail services – including courier requirements
• Maintain and keep current Insurance certification for Tenants and Contractors
• Oversee office (stationary and supplies, kitchen, boardroom, courier, equipment, filing and routine correspondence to tenants, contractors, and staff)
• Other duties as required


• Education required include a post-secondary degree or equivalent
• Minimum of two years office related experience; previous experience in Property Management and/or Real Estate is an asset
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint) and other property management applications (Angus Maintenance Management system / Angus Anywhere program)
• Excellent customer service skills
• Proven organizational and multi-tasking skills
• Ability to work both independently and as part of a team
• Knowledge and understanding of legal documents (i.e. lease, storage and parking agreements)
• Ability to deal with confidential/sensitive issues using discretion
• Strong communication skills both written and oral
• Proactive and takes initiative; willingness to complete various administrative tasks, flexible with job duties
• Self motivated, professional and flexible
• Cheerful and polite disposition

All interested individuals are invited to forward their resume to


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