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BILINGUAL CUSTOEMR SERVICE REPRESENTATIVE
 
Job Type: Full Time
Location: Toronto, ON, CANADA;
Job Category: Customer Service ; Call Centre, Insurance ; Other Insurance Jobs
Job Industry: Insurance
Job Career Level: Entry Level
Year(s) of Experience: 1
Number Of Positions: 1
Date Posted: May 2, 2013
 

You will be responsible for providing prompt and courteous customer service by handling incoming inquiries through our Customer Contact Centre. This position has a strong sales component requiring the marketing of creditor products to clients.

The call centre operates from 10:00 a.m. to 6:00 p.m, Monday through Friday.

You will be accountable for:

·        Providing timely and accurate information in response to telephone, email and fax inquiries concerning all Creditor product lines.
·        Investigating problems, researching all relevant information and consulting with various Creditor staff in order to determine an appropriate decision and retention of business.
·        Use all client contact as opportunities to market products and reinforce the client’s confidence in Canada Life & Great West Life

Required Competencies and Behaviours:

·        Strong French and English communication skills (both verbal and written)
·        Telemarketing background, preferably in credit card insurance sales
·        Fast keyboarding skills with a high level of accuracy
·        Detail oriented
·        Strong customer service skills
·        Able to work with high volumes of in coming calls
·        MSWord and Excel skills
·        A willingness to learn new information on an on-going basis

You will find your career with us rewarding.  We offer a team-oriented work environment and competitive income.  We have a cafeteria, fitness centre and child day care facility on site.
We are committed to employing a diverse workforce and encourage all qualified individuals to on-line by May 13th.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

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