The objective of Vertica Resident Services is to re-define Residential Property Management in Canada, through the relentless pursuit of superior customer satisfaction, and innovation in marketing, leasing and property operations.
The primary function of the Apartment Rental Agent (Leasing Consultant) is to professionally qualify prospective residents and follow-up with them for the ultimate purpose of leasing suites. As a front-line employee, it is imperative that the Leasing Consultant provide both existing and potential residents with a superior level of service.The mandate is to maximize revenue for the property by leasing suites at, or above, market rent with minimal vacancy loss.
The Leasing Consultant is required to liaise with residents and the community as a representative of Management. In fulfilling this function, as a front line employee, it is imperative that the Leasing Consultant provide both existing and potential residents with a superior level of service. Candidates must have flexible working hours and be available evenings and weekends.
Professionally and courteously handle all inquiries, feedback, complaints or concerns
Consistently focus on providing superior customer service
Meet and interact with residents and prospective residents in a courteous and professional manner
Encourage appointments or viewings with all prospective resident phone calls, emails or walk-ins
Ask open-ended questions to determine the needs of prospective residents
Secure appointments and property tours with all prospective residents
Ensure all prospective walk-ins are provided with a property tour, including suite showings: an appointment is not required
Sell the property to prospective residents in order to obtain a commitment to lease. While specific property features and attributes
should be highlighted, the focus should be on selling the benefits of living at the property.
Follow-up with all prospective residents in order to overcome any objections, with an overall focus on obtaining a signed lease.
These calls should be conducted within 24 hours of the initial contact
Negotiate leases to achieve optimum value for the property
Inspect all vacant units daily to ensure suites are in optimal condition for showings/appointments
Hold open houses and actively promote referral programs
Create and post advertisements on websites (e.g. Craigslist, Kijiji etc.)
Generate leads through a variety of avenues (e.g. telemarketing, distributing flyers etc.)
Conduct monthly market surveys and have a thorough understanding of competing properties and current market conditions
Administration and Reporting:
Complete rent collection, striving for zero arrears each month. Ensure rents are forwarded to the Property Administrator or
deposited in the property account on a timely basis. Record all transactions according to established policies and procedures.
Ensure the efficient and profitable operation of the property by issuing and tracking work orders
Enter work orders into Yardi for existing residents
Enter rent deposits into Yardi on a timely basis
Utilize the property management system to record transactions and run various operating reports
Review and submit changes to the availability report each week or as directed
Complete and maintain a consistent and accurate traffic report and submit on a weekly basis
Register all prospective residents using a Guest Registration Card
Collect and complete all pertinent information on the Application Form according to established policy and procedure, and
forward to the (Senior) Property Manager for approval
Personally notify all applicants of the Property Manager’s decision (approved or declined) with respect to rental applications
Serve all legal documentation pertaining to non-payment of rent and/or further landlord/tenant process or litigation as directed
Assemble and provide move-in packages to new residents
Coordinate reservations of elevators for move-ins and move-outs
Promote accepted applicants to join the Pre-Authorized-Payment program (PAP), or post-dated cheques for payment of rent
Assist with the completion of incoming and outgoing suite inspections and document as required
Actively monitor deficiencies in suites and common areas and produce work orders as required
Ensure the voicemail greeting is clear, enthusiastic and scripted according to company policy
Update the resident directory as required
Be flexible with lunch hours and breaks to be available to prospective residents and appointments
Maintain an orderly office area, including proper filing of all documentation and correspondence
Perform other duties related to leasing, marketing, and administration as required
A passion for excellence in customer service delivery
Post secondary education preferred
Exceptional oral and written communication skills
Strong interpersonal skills
Strong command of MS Office products: Word, Excel, PowerPoint etc.
Detail-oriented; ability to resolve problems using facts, sound reasoning and common sense
Self-starter with high degree of initiative, creativity and flexibility
Property Management and sales experience and asset
If you are interested in this position please forward your resume to Natalie Infantino via email at: firstname.lastname@example.org
or by fax at 416-552-6111, with Apartment Rental Agent as the subject of your email.
Property management company Vertica Resident Services offers suites for rent in Edmonton, Calgary, Brampton, Montreal, Burlington, Milton, Oakville, Ottawa, Toronto and North York
Vertica is about always working towards raising the bar on service for our residents. It's about continually taking important things like how we serve our customers, how we conduct our business and the quality of our rental properties to new heights.