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Client Service Representative
Job Type: Full Time
Location: London, ON, CANADA;
Job Category: Administrative and Clerical ; Admin Assistance and Coordination
Job Industry: Insurance
Job Career Level: Experienced
Year(s) of Experience: 2
Number Of Positions: 1
Date Posted: Apr 2, 2013
Reporting to the Manager, Client Service, this position is responsible for managing assigned cases, which are generally non-complex in scope. This position will also be accountable for project managing the installation of plans for new clients including preparation of master applications, administration guides, training clients on administrative procedures including GroupNet. Daily telephone calls and written correspondence with clients and advisors is an integral part of this position.


Working as part of the service team which include inside service, alongside the Account Manager, the incumbent will be accountable for:

•Responsibility for a full case load of primarily non-refund accounts
•Independent outside visits to clients to review and explain administrative and claims procedures, assist with and help resolve claims issues; manage premium billing issues including employee terminations, new employee additions, etc
•Liaison between group clients & Head Office & Advisors
•Independent service management including new group installation & plan amendments as well as in-force block. Including preparation of master applications, review contracts and employee booklets for accuracy, reviewing enrollment forms and initial premium statements and where errors exist resolving them with head office, prepare administration guides and review them with new clients,
•Participation in employee meetings & finalist presentations
•GroupNet training for plan administrators – this requires superior knowledge of the system
•Obtain underwriting approval on routine plan changes through Underwriting in consultation with the Account Manager

Qualifications and Competencies:

•Completion of post secondary education including college certificate, diploma or degree or equivalent education and experience
•Must have excellent communication skills both written and oral
•Exceptional customer service skills
•Prepared to complete Group Benefits Associate designation under CEBS
•Knowledge of group insurance benefits
•At least 2 years industry experience
•Ability to solve problems and research information in order to determine appropriate decisions
•Ability to work independently and set priorities
•Ability to work in a fast paced environment
•A car and driver’s license is required.

Company Description

Together Great-West Life, London Life and Canada Life serve the financial security needs of 12 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We foster a culture where a wide range of professionals – in finance, accounting, general business and actuarial disciplines, for example – are learning, growing, and shaping their careers to achieve their personal and professional goals.

We’re an organization that cares for our customers, our staff and our communities. You can grow your career with us while giving, growing and connecting with the world around us.

There’s more than meets the eye with our organization. We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth.

Discover your opportunity. Apply to our website with a cover letter and resume before April 10 2013.

We are committed to employing a diverse workforce and encourage all qualified individuals to apply. Only those candidates who are selected for an interview will be contacted.

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