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Supervisor, Parking Operations
Job Type: Full Time
Location: Oakville, ON, CANADA;
Job Category: Operations ; Other Operations Jobs
Job Industry: Government and Public Sector
Job Career Level: Experienced , Management
Year(s) of Experience: 5
Number Of Positions: 1
Date Posted: Nov 27, 2012
POSITION ID: 1230-001       CALL NO. 12-091 (Non Union)

This job profile reflects the general details considered necessary to perform the principle functions and shall not be construed as an interpretation of all work requirements inherent in the job. Applicants are required to demonstrate in their applications and in the interview process that their qualifications for the positions match those specified. Applicants may be required to undergo a skills assessment.

Job Designation:         Supervisor, Parking Operations   
Department:               Engineering and Construction
Salary Range:            $70,249 - $84,333   

Pay Grade:

Job Responsibilities:

This position, reporting to the Manager, Parking Operations and performing as a leader of a cooperative team of Parking Control staff, will include duties and responsibilities such as:

• Supervise and oversee work performed by Parking Control Officers in accordance with Town or Department standards, levels of services, policies and procedures, and in accordance with legislated requirements (e.g. Provincial Offences Act,  Safety regulations, Labour regulations, etc.)
• Supervise and oversee work performed by contracted commissionaires at the Church Street Parkade, and elsewhere when applicable, in accordance with contract terms. This will include traffic and revenue control systems, receipts, supplies and materials, operating equipment and various maintenance requirements.  
• Plan, schedule and when necessary perform work required to ensure proper operation of various parking operating equipment and systems (preventative maintenance routines, facilities inspections, supplies and materials, purchased services etc).  Daily tracking, reporting, record keeping and documentation of various parking enforcement and operation activities and costs.
• Respond to, enforce, investigate, resolve and/or follow up on parking related activities including towing action, court attendance, enquiries/requests for service/complaints from a multitude of sources including the general public, property owners, emergency services, other Departments, senior management and members of Town Council.
• Liaise with various stakeholders in planning and discussion aspects for special events, occurrences, i.e. Downtown Business groups, Halton Regional Police, Oakville Fire, special interest groups, etc.
• Keep current with ongoing technical and procedural improvements in municipal parking operations and equipment.  Recommend and/or implement new and improved methods accordingly.
• Participate with the Manager in the review of new hardware, software and various processes relative to the parking industry.
• Train, coach and direct new and existing staff to perform various job functions and foster team building environment; review staff performance on an established regular basis and takes corrective/disciplinary action as required.
• Develop and maintain a comprehensive staff schedule to meet requirements of 24/7 operations.
• Draft and submit reports as required regarding expenses, revenue and parking space usage.
• Assist Manager in the annual development of budgets, tender specifications, cost estimates, etc. for various Parking Operation activities.
• Assignments may include periods of standby/on-call duties for overnights and weekends throughout the year while working from a remote/satellite office.
• Represent the Town and the Department in a professional, courteous, and respectful manner in all dealings with the public and other groups, agencies and individuals.
• May perform stand-in for Manager as required.
• Perform other duties as assigned.


• Completion of a 2 year College Diploma in law enforcement, security or related field, and a minimum of five years experience in a police, security and/or bylaw environment at a supervisory capacity. Demonstrated capacity in these areas of proficiency through others areas of study will be considered.
• A thorough knowledge of provincial legislation (Provincial Offences Act, Highway Traffic Act) as well as various parking operations equipment and systems is required. 
• The ability to promote and build team spirit, by professional leadership example, as well as possess excellent written/verbal communication skills, proficient computer skills and a commitment to customer service/public relations, will be required. 
• Must possess valid Ontario driver’s license and a driving record that demonstrates responsible and safe driving behaviour. Note: Applicants with 6 or more points are ineligible for consideration. The successful applicant will be required to provide the Corporation with a current drivers abstract (no older than 30 days) prior to assuming the position.
• Work schedule, while a basic 35-hour week/70 hour pay frame, will involve varying shifts including evenings, overnight, weekends, holidays etc. to address and respond to the many aspects of parking operations. 
• Please note that successful candidates, who are new hires and/or who have not performed in this position previously will be required to provide a satisfactory criminal record check dated within the last 30 days as a condition of employment.

Applications will be accepted on-line at in the current opportunities section no later than midnight on December 4, 2012. 

November 27, 2012

We thank all applicants and advise that only those selected for an interview will be contacted.

Successful candidates will abide by Ontario Health & Safety Legislation and follow Corporate Health & Safety Policies.

The Town of Oakville is an equal opportunity employer

Personal information collected from applications and resumes is collected under the authority of the Municipal Act, 2001, and will be used to determine qualifications for employment. Questions about this collection of information should be directed to Human Resource Services, 1225 Trafalgar Road, Oakville, Ontario L6H 0H3