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PC Support Specialist (9742486)

Job Type: Full Time

Location: Calgary, AB, CANADA;

Job Category: Technology and Digital Media ; Other Technology and Digital Media Jobs, Technology and Digital Media ; IT Support and Service, Training and Education ; Other Training and Education Jobs

Job Industry: Technology Services, Education, Government and Public Sector

Job Career Level: Executive

Number Of Positions: 1

Date Posted: Jan 11, 2013

PC Support Specialist

School of Manufacturing and Automation

Competition Number: 178-12-JT ADPS

This permanent full-time PC Support Specialist (PCSS) position will provide technical support for various systems to staff and students in the School of Manufacturing and Automation.

RESPONSIBILITIES:

· Receive support requests using the Helpline phone system

· Receive support requests via the Helpline email

· Enter work orders into the ticketing system

· Problem diagnoses and resolution or escalation

· Remote computer support using remote access tools

· Provide training at workstations regarding the use of hardware and software applications

· Build/install/restore computer software images

· Hardware/software troubleshooting on desktop and laptop computers, print devices, multi-media presentation systems

· Software installation and configuration

· Maintaining inventory information

· Virus and malware security

· On-site desk side support

QUALIFICATIONS:

· Completion of two-year Computer Technology diploma or equivalent is preferred. An equivalent combination of education and extensive, directly related work experience would be considered.

· At least one year of related help desk experience

· Excellent communication skills

· Excellent customer service skills

· Knowledge of Windows OS environment

· Excellent hardware and software troubleshooting skills

· Experience with FrontRange’s HEAT application preferred

Successful candidates must provide proof of qualifications. Only education obtained from an accredited institution will be recognized.

OPEN TO: SAIT Employees and the Public

SALARY: Commensurate with education and experience

COMPETITION NUMBER: 178-12-JT ADPS

CLOSING DATE: January 25, 2013

WHY WORK AT SAIT

You will be part of a premier polytechnic with an international reputation. SAIT Polytechnic offers a variety of benefits and services for staff including flexible scheduling, a great vacation package, Christmas leave, personal and professional development programs, access to our Wellness Centre, transportation discounts and more. To learn more, please visit Why Work at SAIT

TO APPLY: If you meet the requirements of this position and wish to apply, please continue with this online application. SAIT is committed to Employment Equity and invites applications from all qualified individuals.

NOTE: The preferred method of application is online. Notification of receipt will only be made to online applicants. Candidates selected for interview will be contacted within 28 days. By applying your resume may be considered for other opportunities at SAIT that suit your experience.

SAIT’s vision is sharply focused - to be recognized as Canada’s premier polytechnic, one of the world’s finest, setting the standard in education, training and innovation.

Freedom of information and Protection of Privacy (FOIP)

The personal information recorded on the application form is being collected under the authority of the Post Secondary Learning Act and Section 33c of the Freedom of Information and Protection of Privacy (FOIP) Act. The information will be used for the purpose(s) of employee recruitment and administration and is protected by the privacy provisions of the Freedom of Information and protection of Privacy (FOIP) Act. If you require additional information concerning the collection and use of this personal information, please contact the FOIP Coordinator in Employee Services at 403-284-8633.

This Job has closed.