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As Canada’s largest Full Line department store retailer, Sears provides a fast-paced, innovative and team oriented environment. We are committed to excellence in customer service, merchandise presentation, cost effectiveness and creativity. Are you a team player who is passionate about creating the best possible shopping experience for our customers? Then consider General Manager as a possible next step in your career path. This role is primarily responsible for leading the store team in the achievement of the unit sales plan and operational deliverables. You will also be responsible for creating an environment of associate engagement that maximizes customer service and delivers flawless execution of all processes and standards. This includes: 1. Creating an environment where associates feel comfortable to openly exchange ideas and concerns. Driving associate engagement by actively promoting Sears Mission, Vision and Values, providing regular communication through staff conferences, department meetings, daily scrums, etc., and maintaining high standards in all associate areas within the store. Ensuring active recognition programs and associate development plans are in place. 2. Working with all store leaders to ensure customer service expectations, both direct and indirect, are being met, i.e. in-stock, selling interactions, store environment, Customer Service Desk service standards, etc. Using all available resources to diagnose and develop plans for improvement. 3. Driving flawless execution of corporate initiatives and store standards including operational, payroll and merchandising standards. Taking a pro-active approach to diagnose and put solutions in place to address gaps and achieve plans. 4. Balancing current day work with creating strategies to ensure successful execution of future (2 months out) initiatives, special events and financial deliverables. 5. Developing leadership team through an effective performance management program that provides goals, coaching, training and recognition as well as regular, meaningful assessments. Ensuring succession plans are in place and developmental plans are implemented 6. Ensuring all associates work in compliance with all laws and regulations and attend and complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others. Performing other duties as required. The ideal job candidate will have a minimum of 4 years of previous Management level experience within a high-volume Retail environment. Other qualifications include: · Post secondary diploma or degree in Retail Management or Business Administration · Excellent selling service skills · Demonstrated exceptional leadership skills · Excellent oral/written communication and interpersonal skills · Demonstrated organizational/planning and analytical skills
This position provides an excellent opportunity to broaden your leadership skills in a role that directly contributes to making Sears a great place to shop – and can lead to positions of increased responsibility. Please be advised that only those applicants who are selected for interviews will be contacted.
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