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Customer Service Desk Associate
(9700806)
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Job Type:
Part Time
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Location:
Regina, SK, CANADA;
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Job Category:
Retail In-Store ; Other In-Store Jobs
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Job Industry:
Retail In-Store, Retail Head Office and Warehouse
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Job Career Level:
Entry Level
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Number Of Positions:
3
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Date Posted:
Nov 19, 2012
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Contact E-mail:
dverhulst@sears.ca
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Unit Name: Hours of Work: [ie. 37.5 hrs, 30 hrs, 40 hrs, etc] Channel/Dept: Reports to : Customer Service Desk Lead or Sales Team Lead Duration of Posting: 5 Days (Default, can be changed) As Canada’s largest Full Line department store retailer, Sears provides a fast-paced, innovative and team oriented environment. We are committed to excellence in customer service, merchandise presentation, cost effectiveness and creativity. As an integral part of our ongoing commitment to make Sears a great place to Grow, Shop, Work, and Invest, we are seeking a highly motivated professional to join our team.. Are you a team player who is passionate about providing excellent customer service? Then consider Customer Service Desk Associate as a possible next step in your career path. This position is primarily responsible for processing a variety of transactions and maintaining the customer service desk area and assigned sales floor. This includes: • Accurately processing transactions (e.g., sales, payments, credits, refunds, voided transactions, etc.) and operating Point of Sale and related equipment; • Providing excellent customer service with all customer interactions; • Reporting any repeated customer service issues/concerns to the Customer Service Desk Leader or Sales Team Leader; • Maintaining the customer service desk area and assigned sales floor in accordance with “Close New Everyday” standards; and • Actively promotes Sears Loyalty Programs and provides add-on/suggestion selling. Success in this role calls for excellent customer service and problem-solving skills. The ideal job candidate will have some experience in a Sales /Customer Service role. Other qualifications for this job include: • Excellent communication skills • Excellent customer service skills • Being proactive in approaching customers We offer competitive benefits, incentive compensation, and a generous employee discount on Sears merchandise and services. We are committed to encouraging internal development and providing career enrichment opportunities wherever possible. Please be advised that only those applicants who are selected for interviews will be contacted. Job Posting Code: CORPSTOPP
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This Job has closed.
