Role Overview
Building productive and collaborative working relationships with internal and external contacts. Follows-up with customers on a regular basis to ensure and improve customer service. Exercise judgment relying on defined processes and practices to determine appropriate action, and develops recommendations for improvement. Works with the People Manager to implement performance development activities.
What You'll Be Doing
- Responsible for providing accurate and timely information to Transferees as defined by the GCRSS Contract with the Government of Canada
- Advise Transferees on all entitlements/benefits under the TBS relocation policies of specific entitlements/ benefits
- Advise Transferees on all aspects of relocation including (but not limited to) real estate practices, real estate contracts, mortgages, rental, house hunting trips
- Interpretation of legal documents such as purchase and sale agreements, deeds, mortgage documents, leases
- Responsible for delivering high level of customer service
- Establishes the Transferee’s relocation budget in accordance the TBS relocation policy, practices and procedures and provides guidance in allocating the available funds
- Responsible for the accurate and timely input of Transferees’ relocation information in the database
- Accountable for the accurate and timely processing of Transferee expenses including the verification and reconciliation of all advances, payments and reimbursements
- Responsible for the overall quality of assigned files in accordance with company processes, working instructions and quality programs
- Responsible to act as approval authority for team members work to validate policy compliance, correct allocation of policy benefits in accordance with the move type, verification of file audit, file exceptions and service resolution
- Evaluates feasibility and makes recommendations regarding House Hunting Trips (HHT)
- Requests rental appointment with Rental Search Supplier at destination and advises Transferee of provincial tenancy guidelines
What You Bring to SIRVA BGRS
- Excellent customer service, communication and time management skills
- Analytical, detail oriented, organized and ability to prioritize
- Client service oriented with excellent telephone manner
- Superior verbal and written communication skills
- Background in relocation, residential real estate, residential mortgages, legal or banking is an asset
- Professional, self-starter with the ability to work with minimal supervision in a fast-paced environment
- Team player who is willing to assume additional responsibilities and work flexible hours as required
- Computer proficiency in a Windows environment including outlook, Word, Excel, Internet, e-mail and various software programs
- Accurate keyboarding/data entry skills are essential
- Experience in daily office administration with a competency in basic accounting procedures
- Bilingualism (English/French) is required
Other Information:
- Shift work will be required 8 a.m. to 8 p.m EST.
- Reliability status security clearance granted by CIISD, PWGSC is required; the security clearance application will be facilitated via the BGRS Company Security Officer (CSO).
- Additional security clearance through RCMP may be required.
What SIRVA BGRS Offers
- Competitive salary and incentive plans
- Workplace flexibility for a balanced work/life approach
- Comprehensive benefits packages and wellness program
- Generous company-paid vacation days and holiday time
- Challenging, collaborative, diverse corporate culture
- Ongoing opportunities for learning and career development
Job Type: Full-time
Schedule:
Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
